Exchange and Return Policies

Chocolife honors its commitment to consumer rights and therefore, always aiming to keep our processes organized, especially those that affect our customers, such as the Exchange and Return Policies.

Basic Policy Rules

And respecting Brazilian legislation and above all our customers, we will list what our Exchange and Cancellation Policy provides, in order to facilitate when a case occurs in this regard.

Exchange:

If you wish to make an exchange, the customer must contact us via our email [email protected]  or by phone (11) 3384-0456 informing the reason for the exchange request.

If it is because the product was received with some damage, the customer must send a photo showing the defect, in addition to describing it.

The process will occur as follows:

• We will analyze the email, reasons, photos, or cancellation and return request;
• A postage code will be generated and the customer must post the items at a regular Correios agency.
• The items must be sent in their original packaging and without signs of use, consumption, or any type of damage.
• After receiving the items at the Chocolife DC, we will generate a discount coupon for the amount paid for the items, excluding shipping costs.
• In case of partial return, the discount coupon will be proportional to the value of the returned items. We do not exchange items with signs of consumption.

Cancellation by regret:

The customer must contact us by email [email protected] or by phone (11) 3384-0456, informing the cancellation and return request.

The process will occur as follows:

• We will analyze the reasons, photos, or cancellation and return request;
• A postage code will be generated and the customer must post the items at a regular Correios agency.
• The items must be sent in their original packaging and without signs of use, consumption, or any type of damage.
• After receiving the items at the Chocolife DC, we will refund the amount paid within 3 business days.
• In case of items returned appearing consumed or opened, the value of the item will be charged and a proportional refund will be made for the items returned without signs of use or consumption.
• In case of partial returns, the shipping cost is not refunded.

If there is any irregularity, the product will be returned without prior notice and there will be no right to a refund.

Chocolife's main objective is to offer healthy chocolate to its customers, bringing flavor and life to all those who love chocolate, but also need to take care of their health, while prioritizing their customers' rights.