Chocolife, producer of the first healthy and functional chocolate in Brazil, values not only the quality of its products but also its internal processes directly linked to customer service. Because of this, we have well-defined procedures and policies, such as the delivery and shipping of our products to our distributors and final customers.

It is worth noting that our products, made up of healthy chocolate, sugar-free chocolate, and cocoa derivatives produced with the goal of bringing health benefits, are sold through our website and have shipping throughout Brazil.

Our headquarters are located in São Paulo Capital, but we are proud to distribute our products throughout the national territory.

Thus, we will highlight our Delivery and Shipping Policy through the following steps:

• • 1. During the selection and purchase of a product on our website, the best shipping options for delivery in your region will appear for you. Shipping is calculated according to quantity, weight, delivery address, and carrier rates;

• • 2. We offer Free Shipping in specific regions. To check the covered regions, simulate the shipping on a product page or visit the link: Promotions Policy.

     

• • 3. The delivery time is counted in business days, after payment approval. Therefore, if your purchase was made and approved on a Saturday, the period will start to be counted from Monday;

• • 4. The delivery will be carried out according to the type of shipping chosen and at the address indicated in the “Delivery Address” field. After purchase confirmation, it will not be possible to change the address. Make sure the information provided is correct, indicating block and apartment, if any, to avoid delays in the delivery of your order.

• • 5. Orders may be delivered partially, due to the production time of some items. Rest assured, as in these cases there will be no additional shipping charge and you will receive all status information by email.

• • 6. Ensure there is someone authorized at the delivery location to receive the order. In case of absence, 2 (two) other delivery attempts will be made. After this date, your order can be picked up at the Correios Agency indicated in the tracking code, within 7 calendar days. After this period, the order will return to the Chocolife Distribution Center and a new shipping fee will be charged for reshipment.

• • 7. Upon receipt, if you identify damage to the box, refuse the delivery and contact Chocolife SAC via email at [email protected] or by our phone (11) 3384-0456

• • 8. We care about the product packaging so that you receive it in perfect condition, however, if you receive any damaged product, contact us immediately via email at [email protected] or by our phone (11) 3384-0456.

Thus, our customer's delivery includes the handling stages of our operations area, as well as logistics and transportation, consisting of the following steps:

• payment confirmation;
• product separation;
• order invoicing;
• order release to carriers;
• transportation time to the address indicated in the purchase.

We act in this way because we know the difficulty that the consumer has in finding healthy chocolate, sugar-free chocolate, and even functional chocolate. And thinking about the health and satisfaction of our customer is that we perform all procedures with care, attention, and affection.

Express Delivery Policies São Paulo Capital

Aiming for greater convenience for our customers, we offer Express Delivery services for São Paulo Capital.

To acquire the service, at the time of purchase, check if your zip code is within the coverage area and select one of the available options: EXPRESS DELIVERY - Receive Tomorrow or SUPER EXPRESS DELIVERY - Receive Today.

The SUPER EXPRESS DELIVERY - Receive Today has a limit of zip codes served. Covered zones: North Zone, Center, and West Zone of the Capital of São Paulo.

• 1. Credit card orders with payment confirmed by 14:00hrs (midday), will be delivered the same day (in the zip codes served) until 22:00 (except Saturdays, Sundays, and holidays).
• 2. Credit card orders with payment confirmed after 12:00hrs (midday), will be delivered on the next business day (in the zip codes served), until 22:00.
• 3. Orders with bank slip, the delivery time starts counting from payment approval, which can occur within up to 3 business days.

For the safety of our customers, all credit card orders are submitted to automatic analysis by our payment tool, which can result in a longer order approval time. Therefore, the delivery time starts counting from payment approval.

Our products are produced daily, however, there may be temporary stock unavailability, which can be up to 7 calendar days. If the order has Express Delivery, we will contact you informing this unavailability, offering the option to exchange for another product or reschedule the delivery.

Ensure there is a responsible person at the location for the delivery of the order. In case of absence, the order will return to our Distribution Center and a new shipping fee will be charged for reshipment.

Check your order upon receipt. In case of discrepancies or doubts, contact our customer service via email at [email protected] or phone (11) 3384-0456. Business hours: Monday to Friday, from 09:00hrs to 17:00hrs.

We work hard to ensure the satisfaction of our customers and effectiveness in express delivery, however, unforeseen events or delays may occur for reasons beyond our control, caused by natural phenomena, such as heavy rains and flooding, and the absence of a responsible person to receive the order.