One of our biggest concerns is that our customers have all the information regarding our products, purchasing processes, and deliveries. Therefore, we provide a manual with the main questions.
To make purchases on www.chocolife.com.br, you do not need to have an account on the site.
Your personal and purchasing data will be requested at the time of purchase and will be associated with your e-mail.
If this is your first purchase, enter your e-mail when prompted and fill in your purchasing details to proceed with the order.
On a future purchase, when filling in the e-mail previously used, the filled data will be retrieved automatically and presented on the screen in a 'masked' way (only part of the data will be visible, the other letters and numbers will be replaced by ' * ').
If it is necessary to update any data, click on the Edit button and you will be asked to authenticate yourself, using one of the four ways presented:
You will receive information about each stage of your order at the registered email, or you can track it on our website, in the my orders tab. Just enter your login and register a password. It will be possible to track your purchase, from the moment of payment approval until the delivery of the product.
To be one of our resellers, you must have an active CNPJ and a physical establishment or virtual store in the food segment. Send an email to [email protected]. Our commercial team will contact you with all the necessary information and requirements to be our reseller.
We deliver nationwide, but if you prefer, check the "where to find" link on the website www.chocolife.com.br. There is a list of stores and you can check the ones closest to you.
You must contact us by email [email protected], with photos of the damaged product. We will make an evaluation and if the damage is confirmed, you will receive a Correios posting code to return the product to be exchanged by Chocolife. After receiving the damaged product, you will receive, within 2 business days, a discount coupon for the value of the order and paid shipping to make a new purchase on the site.
We want you to have an incredible shopping experience with us, however, in accordance with the consumer code, you have up to 7 calendar days from the date of receipt of the order, to declare the regret of the purchase.
The products must be returned in their original packaging and properly sealed, without signs of use or consumption. To request the return, you must contact us via email [email protected], stating the reason for the withdrawal of the purchase.
We will send a posting code for the return of the products, and after the receipt of the items by Chocolife, an analysis will be made and the amount paid will be refunded within 7 business days, according to the payment method, provided that the products meet the requirements stated above.
You can also cancel the purchase before the items are shipped. Just contact us via email [email protected]. If the order has not yet been invoiced, the cancellation will take up to 2 business days.
Yes, all Chocolife products are lactose-free and of plant origin, without any kind of animal exploitation, and you can consume them peacefully.
Yes, Chocolife products are free of cow's milk and the Loov Line is based on coconut milk, which is a plant milk, which allows us to serve the public allergic to milk protein.
Yes, Chocolife products do not contain sugars harmful to health; we use natural sweeteners, such as maltitol, Erythritol, and Stevia, so the consumption of Chocolife for the diabetic public is permitted and without health risks.
Yes, our products have no animal origin and our cocoa is from family farming. We do not condone animal or human exploitation. Learn more about the origin of Chocolife Cocoa at the link: /expedicao-do-cacau
No. We take all precautions to avoid cross-contamination in the production process. We select specific days for the exclusive production of items with hazelnuts and after completion, cleaning and disinfection of the machinery, utensils, and general work environment are performed.
Chocolife products are sweetened with stevia and contain no aftertaste, with the exception of the 50% and 70% Lines, which are sweetened with sucralose.
We develop not only formulas but also apply intelligence in each process so that we can offer the best healthy chocolate.
No, you can eat Chocolife daily without guilt, as it is a healthy, functional chocolate without sugars harmful to health.
In Chocolife chocolates, besides the components that promote satiety, you get health benefits, such as chocolate as a source of fiber, help in maintaining weight, improved intestinal function, as well as antioxidants that promote cardiovascular health benefits.
Snew is a blend of natural sweeteners, both for baking recipes and beverages.
Snew Forno & Fogão replaces sugar in recipes in the same proportion. Healthy, practical, tasty, and FODMAP Friendly certified, meaning it is an ideal sweetener for people who have some kind of sensitivity with the digestion of carbohydrates and fermentable polyols, or some pathology, such as irritable bowel syndrome.
Snew sachet sweetens your drinks with lots of flavor and health. A 2g sachet of Snew replaces a 5g sachet of sugar.
Act Naturally, swap sugar for Snew!
Our cocoa originates from the Amazon, family farming, and without animal suffering.
Thinking about sustainability, the conservation of the Amazon forest is extremely important to us, reducing the impact of agriculture on the natural environment and at the same time improving the quality of life of the farmers' families so that they do not leave their properties available for deforestation.
Learn more: https://www.youtube.com/watch?v=QSnJFDdQE0U
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